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Engineers on the platform
The person who works the case already knows the operating system. The case is not handed to a script that only opens a manufacturer ticket.
OS and software support
Operating system and software support for the versions you still run.
AIX, IBM i, PowerVM, HP-UX, Solaris, Tru64 UNIX, OpenVMS, Linux, Windows Server, and VMware ESXi. Current releases and older ones still in production. Hardware repair and OS software support can sit on one agreement.
What’s included
An engineer who already knows the platform.
Manufacturer queues are built around the versions they still sell. NETRAID covers the operating systems that still run the business, including versions past the manufacturer’s end of support. The coverage window is set per system, so a lab is not priced like production.
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Business hours or around the clock
Production can stay covered overnight. A lab can stay on weekday hours. Contracted production systems get a 30-minute first response. Onsite parts and repair use the hardware service levels, and those can be mixed on the same agreement.
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The versions manufacturers ended
AIX 5.3, Solaris 8, Windows Server 2008, Tru64, HP-UX 11i. If it is still in production, we still pick it up. Current releases are in scope too.
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Patches and change windows
Guidance for the patch or PTF that should have gone on, and a written exception for the host that cannot take it this month. New patches and license keys stay on the manufacturer subscription. The window is one you approve.
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Projects when you want them
Migrations, clustering, NIM rebuilds, PowerVM and VIOS work, Active Directory recovery, and vCenter. Project work on the systems you run.
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A named engineer
OS issues reach people who already know the platform. Contracted production systems get a 30-minute first response.
One agreement
Hardware repair and OS software support can share a contract.
The Power frame, the HPE server, or the SPARC host can stay with NETRAID for parts and a local engineer. The operating system can be on that same agreement. If you only want the OS line, that is a quote on its own. You do not have to split the room across two companies.
New patches, PTFs, and license keys stay on the manufacturer’s software maintenance or subscription. We work the system that is running, and we can help you save the last files you are still entitled to before that subscription ends.
Read next
- How OS support works
Opening a case, what to send, and what is out of scope.
- Software support and OEM software maintenance
What stays with the manufacturer, and what moves to this agreement.
- Hardware service levels
Onsite parts and repair, mixed per system.
Platforms
Current versions and EOSL releases still in production.
Open a platform for versions, coverage, and a quote. If a release is not listed, send it. We still quote it.
How it works
How OS support starts.
We match coverage to what is actually running — version, role, and how hard it is when that host is down. Production and lab do not have to share the same window.
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What is running
Operating system, version, how many hosts, and what that system does. A short inventory is enough to start.
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The coverage window
Production can be covered around the clock. Labs and lower-priority hosts stay on business hours. Mix them on one agreement.
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A named engineer
The next outage reaches someone who already knows the platform.
FAQ
Common questions.
Do you cover versions the manufacturer already ended?
Yes. That is most of the work. AIX 5.3, Solaris 8, 9, and 10, Windows Server 2008 and 2012, Tru64, HP-UX 11i, and OpenVMS 7 and 8 are still in production in a lot of rooms. Current versions are in scope as well.
Is support only overnight, or only during the day?
Either. Production can be covered around the clock. A lab can stay on business hours. Contracted production systems get a 30-minute first response. Hardware repair uses the onsite levels on the service-level page. The window is set per system so a test LPAR is not priced like the host that closes the books.
How is this different from calling IBM, Oracle, HPE, or Microsoft?
Those contracts are the manufacturer's software maintenance. They include entitlements, and they are often built around the release the manufacturer still sells. This is independent software support for the release that is installed. Patches and license keys stay with the manufacturer.
Can hardware and OS support be on one contract?
Yes. Server or storage repair and operating-system software support can be written on one NETRAID agreement. You can also buy only the OS line.
Do you replace our software maintenance subscription?
No. New patches, security errata, and license keys stay on the manufacturer subscription. We work the running system, plan change windows, and help you save the last patches you are entitled to before a subscription ends.
Can you help with a move off an older OS?
Project work is available: version to version, clustering, or a planned exit. Plenty of Tru64 and HP-UX hosts should stay for now. We cover those while you decide.
Same-day quote
Request an OS support quote.
Operating systems, versions, host count, and how critical each system is. We return a scoped quote — business hours through 24×7, mixed per system.
Current versions and EOSL releases on the same agreement.
Tell us the platforms and the versions. We return a scoped quote.