01
First-call OS engineers
You get an engineer on the platform — not a tier-1 queue that opens a vendor ticket. Average 35+ years on the UNIX and midrange side. First-call resolution is the job.
OS Support
Enterprise operating system support.
AIX, IBM i, HP-UX, Solaris, Tru64 UNIX, OpenVMS, Linux, Windows Server, and VMware ESXi — current versions and older releases still in production. Engineers who already know the platform, on the first call.
What’s included
The engineer who already knows the platform — on the first call.
Vendor queues prioritize the versions they still sell. NETRAID covers the operating systems that still run the business — including versions past end of service. Phone support is customizable per system so a lab is not priced like production.
02
Phone and remote, scoped per system
Business hours with a four-hour window on systems that can wait. 24×7 with a one- or two-hour window on the ones that cannot. Mix them so a lab is not priced like production.
03
The versions vendors ended
AIX 5.3, Solaris 8, Windows Server 2008, Tru64, HP-UX 11i. If it is still in production, we still pick up. Current generation is in scope too.
04
Patch, PTF, and change windows
Guidance and hands for the patch that should have gone on last year, and the one you cannot apply this month. Written exceptions. Rollback plans. Patching happens on a change window you approve.
05
Consulting and projects
Migrations, clustering, NIM/VIOS rebuilds, AD recovery, and vCenter work. Project work on the systems you run.
06
Named engineers, not a hold queue
OS issues reach people who already know the platform. 30-minute first response on contracted production systems.
Platforms
Current versions and EOSL releases still in production.
Open a platform for versions, coverage, and a quote. If a release is not listed, send it. We still quote it.
How it works
How OS support starts.
We match coverage to what is actually running — version, role, and how hard it is when that host is down. Production and lab do not have to share the same window.
01
What is running
Operating system, version, how many hosts, and what that system does. A short inventory is enough to start.
02
The coverage window
Production can be 24×7. Labs and lower-priority hosts stay on business hours. Mix them in one contract.
03
A named engineer
The next outage reaches someone who already knows the platform — not a hold queue.
FAQ
Common questions.
Do you cover versions the vendor already EOSL’d?
Yes. That is most of the work. AIX 5.3, Solaris 8/9/10, Windows Server 2008/2012, Tru64, HP-UX 11i, OpenVMS 7/8 — if it is still in production, we still cover it. Current versions are in scope as well.
Is this 24×7?
It can be. Phone support is customizable per system: 9×5 with a four-hour response, or 24×7 with a one- or two-hour window. We review the environment so mission-critical is not priced the same as a lab.
How is this different from opening a ticket with IBM, Oracle, or Microsoft?
You get an engineer who has been on the platform for decades, on the first call. Vendor queues prioritize the current version they still sell. We support the systems you actually run.
Can you help with a migration off a legacy OS?
Consulting is in scope — clustering, version-to-version, or a planned exit. Some Tru64 and HP-UX hosts should stay in production; we cover those while you plan.
Same-day quote
Request an OS support quote.
Operating systems, versions, host count, and how critical each system is. We return a scoped quote — business hours through 24×7, mixed per system.
Current versions and EOSL releases on the same agreement.
Tell us the platforms and the versions. We return a scoped quote.