Most requested
24×7×2
- Window
- 24×7×365
- Response
- 2-hour onsite
- Restore
- Same day
Trading, healthcare, production SAN — systems that cannot wait.
Quote this level
Third-Party Maintenance
Third-party maintenance for data center hardware.
NETRAID is an independent alternative to OEM support contracts. Repair and replacement for servers, storage, network, and GPU — post-warranty, end-of-life, and end-of-service-life. Local engineers, certified parts, typically 70% below a manufacturer renewal.
22+
Years supporting data centers
100%
Customer retention
70%
Typical savings vs OEM
20 mi
Local engineer coverage
- Post-warranty support
- EOL / EOSL maintenance
- Gap coverage
- Warranty uplifts
- Same-day quotes
- Mixed-brand contracts
- Custom SLAs
- Local engineers
What is third-party maintenance?
An OEM alternative for the hardware you already own.
Third-party maintenance (TPM) is independent break/fix for enterprise servers, storage, and network equipment. You keep the equipment. A company that is not the manufacturer supplies the engineers, the parts, and the service level.
Manufacturer support is sold by brand. Most rooms run more than one. TPM puts the whole rack under a single contract. Coverage can start while a warranty is still active, after it ends, or after the product is end-of-life. Managed IT, cybersecurity, and backup are separate services if you want them. They are not required.
Post-warranty support
The factory contract ended. The equipment is still in production. We keep the same parts and response times without the renewal markup.
EOL and EOSL maintenance
The manufacturer no longer sells support. We still source the parts, send an engineer, and quote from the serial.
Gap coverage
OEM support lapsed and a refresh is years out. We cover the gap so the room stays on a contract instead of time and materials.
Warranty uplifts
Add a faster onsite response on the same serial while the manufacturer warranty is still running.
What is third-party maintenanceEOSL libraryData center maintenance
Advantages of third-party maintenance
Typically 70% below a manufacturer renewal.
Typically 70% below the renewal
Manufacturer support is priced to fund the next product. We price the engineers, the parts, and the response time you actually need.
Keep the hardware longer
When the vendor ends service, the hardware is often still doing the job. Coverage past EOL and EOSL lets you postpone a refresh until it makes sense.
Parts already nearby
Local engineers, typically within 20 miles, and parts staged in the region so a failed disk does not wait on a cross-country depot.
Every brand, one team
Dell, HPE, IBM, NetApp, and the rest of the room sit on one contract, with mixed service levels and a single invoice.
Hardware we cover
Servers, GPU, storage, and networks.
2,730 listed models across Dell, HPE, IBM, NetApp, NVIDIA, and the rest of the catalog — plus brands that never made the published list. If it is in the rack, send the serial. We still quote it.
How it works
From the asset list to a live contract.
01
Send the asset list
Serials, a spreadsheet, or a photo of the rack. We map every brand, including hardware the manufacturer will no longer quote.
02
Review a same-day quote
One price with mixed service levels. Most hardware quotes land the same business day, typically 70% below the manufacturer.
03
Coverage starts
One contract and one team. Engineers who already know the room pick up 24×7×365.
Service levels
Choose the response time that matches the workload.
Mix 2-hour onsite on production with next-business-day or parts-only on everything else. Portal access, onsite spares, remote troubleshooting, asset tracking, and defective media retention can sit on the same contract. Time and materials is available when something off-contract breaks.
24×7×365
24×7×4
- Window
- 24×7×365
- Response
- 4-hour onsite
- Restore
- Same day
Core compute and storage with overnight batch windows.
Quote this level8AM–5PM M–F
9×5×4
- Window
- 8AM–5PM M–F
- Response
- 4-hour onsite
- Restore
- Same day
Business-hours infrastructure that still needs a same-day fix.
Quote this level8AM–5PM M–F
9×5×NBD
- Window
- 8AM–5PM M–F
- Response
- Next business day
- Restore
- Next business day
Lab, DR, and non-production gear you still want under contract.
Quote this level8AM–5PM M–F
9×5 parts only
- Window
- 8AM–5PM M–F
- Response
- Parts shipped
- Restore
- Next business day parts
Teams with their own hands who just need certified parts fast.
Quote this level- Onsite Spare Parts
- Remote Monitoring
- Remote Troubleshooting
- Asset Tracking
- Defective Media Retention (DMR)
- Phone Support
- Onsite Support
- Parts Replacement
Common questions
Common questions about third-party maintenance.
What is third-party maintenance?
Third-party maintenance (TPM) is independent hardware repair and replacement for enterprise servers, storage, and networks. It is an alternative to an Original Equipment Manufacturer (OEM) warranty or post-warranty contract. You keep the equipment. Coverage can run while the manufacturer warranty is active, after it ends, and after the product is end-of-life (EOL) or end-of-service-life (EOSL).
What are the advantages of third-party maintenance?
Quotes typically land around 70% below a manufacturer renewal. You keep hardware that still works, put mixed brands on one contract, mix and change service levels, and get local engineers with parts already nearby.
Why choose NETRAID for third-party support?
Independent hardware maintenance since 2004, 100% customer retention, engineers typically within 20 miles, a 30-minute first response on production, and the Client Portal for tickets and assets. Same-day quotes. Ask Agentic for a serial or coverage status in plain language.
Is it safe to leave the OEM?
Manufacturer hardware is sound. NETRAID engineers are factory-trained, parts are certified, and service levels are written to the systems in the room. Customer retention is 100%.
What hardware do you cover?
Dell, HPE, IBM, NetApp, Hitachi, Lenovo, Oracle, Everpure, Juniper, Brocade, Extreme, F5, NVIDIA, and others that are not on the published list. If it is in the rack, include the serial with the quote request and we will still quote it.
Can we mix service levels?
Yes. You can mix 2-hour onsite on the production VSP, next-business-day on lab Unity, and parts-only on a tape library, then change levels when a workload moves — all on one invoice.
What if something is not on contract?
Time and materials. Hourly engineers will get the system running, then you can decide whether to put it on a contract.
How fast can you cover a new site?
Usually within a few days, not a quarterly expansion cycle. We deploy local engineers and parts against the asset list, worldwide.
Why does third-party maintenance cost less?
Manufacturer renewals are priced to fund the next product cycle. We price parts, local engineers, and the service level you actually use. That is why quotes typically land around 70% below the OEM number.
How do you keep downtime down?
Engineers typically within 20 miles, parts already in the region, and a 30-minute first response on contracted production systems. The goal is a repair with a part that is already nearby — not a ticket that waits on a national depot.
Customer satisfaction
What customers say.
NETRAID has gone above and beyond the call of duty when it comes to support in hardware replacement. NETRAID and the team provide superior technical and customer service. A+.
NETRAID is very professional and takes pride in handling service claims quickly and consistently, no matter what time of the day or night. We rely heavily on our NETRAID service and have come to thoroughly trust them.
NETRAID maintains our server room which has helped streamline our business. They also provided excellent support for our staff, minimizing our time and saving our company money. We highly recommend NETRAID.
Hardware quote
Get a hardware quote.
Brands, models, or a paste of the asset list. We return a scoped hardware price — usually the same business day. Typically 70% below the manufacturer.
Compare hardware maintenance to the current manufacturer renewal.
Send a list of serials — or a photo of the rack — and we will quote hardware maintenance the same business day. Most quotes land around 70% below the manufacturer.