Hardware maintenance, IT, security, and backup.

Third-party maintenance (TPM) is independent hardware repair and replacement for enterprise servers, storage, and networks. It is an alternative to an Original Equipment Manufacturer (OEM) warranty or post-warranty contract. You keep the equipment. Coverage can run while the manufacturer warranty is active, after it ends, and after the product is end-of-life (EOL) or end-of-service-life (EOSL).

Quotes typically land around 70% below a manufacturer renewal. You keep hardware that still works, put mixed brands on one contract, mix and change service levels, and get local engineers with parts already nearby.

Independent hardware maintenance since 2004, 100% customer retention, engineers typically within 20 miles, a 30-minute first response on production, and the Client Portal for tickets and assets. Send a serial and we will confirm whether we cover it. Quotes go out the same business day.

Manufacturer hardware is sound. NETRAID engineers are factory-trained, parts are certified, and service levels are written to the systems in the room. Customer retention is 100%.

Dell, HPE, IBM, NetApp, Hitachi, Lenovo, Oracle, Pure Storage, Juniper, Brocade, Extreme, F5, NVIDIA, and others that are not on the published list. If it is in the rack, include the serial with the quote request and we will still quote it.

Yes. You can mix 2-hour onsite on the production VSP, next-business-day on lab Unity, and parts-only on a tape library, then change levels when a workload moves — all on one invoice.

Time and materials. Hourly engineers will get the system running, then you can decide whether to put it on a contract.

Usually within a few days, not a quarterly expansion cycle. We deploy local engineers and parts against the asset list, worldwide.

Manufacturer renewals are priced to fund the next product cycle. We price parts, local engineers, and the service level you actually use. That is why quotes typically land around 70% below the OEM number.

Engineers typically within 20 miles, parts already in the region, and a 30-minute first response on contracted production systems. The goal is a repair with a part that is already nearby — not a ticket that waits on a national depot.