Hardware maintenance, IT, security, and backup.

Third-party maintenance (TPM) is independent hardware repair and replacement for enterprise servers, storage, and networks. It is an alternative to an Original Equipment Manufacturer (OEM) warranty or post-warranty contract. You keep the equipment. Coverage can run while the manufacturer warranty is active, after it ends, and after the product is end-of-life (EOL) or end-of-service-life (EOSL).

Typically 70% below a manufacturer renewal, longer life for hardware that still works, one contract for mixed brands, service levels you can mix and change, local engineers, and parts that are already nearby. You stop paying to fund the vendor’s next product.

Independent hardware maintenance since 2004, 100% customer retention, engineers typically within 20 miles, a 30-minute first response on production, and the Client Portal for tickets and assets. Same-day quotes.

Manufacturers are good at building hardware — and at making you feel you cannot leave. NETRAID engineers are factory-trained, parts are certified, and service levels are written to the room, not to a product the vendor still wants to sell. Our customer retention is 100%.

Dell, HPE, IBM, Cisco, NetApp, Hitachi, Lenovo, Oracle, Everpure, Juniper, Brocade, and others that are not on the published list. If it is in the rack, send the serial. We still quote it.

Yes. 2-hour onsite on the production VSP, next-business-day on lab Unity, parts-only on a dusty tape library. Change levels when a workload moves. One invoice.

Time and materials. Hourly engineers will get the system running, then you can decide whether to put it on a contract. You do not have to buy coverage first.

Days, not quarters. We deploy local engineers and parts against the asset list. United States, Canada, and Germany are live today.

Manufacturer renewals are priced to fund the next product cycle. We price parts, local engineers, and the service level you actually use. That is why quotes typically land around 70% below the OEM number — not because the work is thinner.

Engineers typically within 20 miles, parts already in the region, and a 30-minute first response on contracted production systems. The goal is a repair with a part that is already nearby — not a ticket that waits on a national depot.