HCI Maintenance

Hardware maintenance for hyperconverged systems.

Nutanix NX, Dell XC and VxRail, HPE SimpliVity, and Lenovo HX — the node, the disks, and the PSU. Software entitlement stays separate.

Platforms

The HCI node — hardware, not the software license.

Hyperconverged rooms fail the same way other racks do: disks, boot devices, and power. NETRAID repairs the hardware. The hypervisor license is yours.

NX appliances and OEM nodes. Hardware on the node — the software license stays yours.

XC nodes and VxRail hardware break/fix. vSAN licensing is out of scope unless we quote it.

SimpliVity and ProLiant DX nodes after the HPE contract. Disks, RAID, and PSUs.

ThinkAgile HX hardware. Same ThinkSystem parts model, HCI coverage on the ticket.

FAQ

Do you cover the HCI software or just the node?

Hardware on the node — disks, controllers, PSUs, GPU, and mainboards. AHV, vSAN, and Nutanix licenses stay a separate entitlement.

Can HCI sit on the same contract as the SAN and the network?

Yes. Nutanix NX, Dell XC/VxRail, HPE SimpliVity, and Lenovo HX can share an SLA mix with the rest of the rack.

What about EOSL NX and G4/G5 nodes?

That is the usual ask. If the serial is not listed, include it with the quote request and we will still quote it.

Same-day quote

Node count, platform, and whether GPU is in the chassis. We return a scoped hardware quote.

Tell us the nodes. We return a scoped hardware quote.