01
Help desk
24×7 intake for password resets, printer issues, VPN, new-hire setups, and the 2 a.m. server alarm. Critical tickets reach a person in 30 minutes.
Managed IT Services
Managed IT for the help desk, Microsoft 365, and the servers you already run.
Help desk, Microsoft 365, servers, and workstations — co-managed with your admin or fully managed. 30-minute first response.
What’s included
Help desk, Microsoft 365, servers, and workstations.
02
Servers and workstations
Windows, Linux, VMware, Hyper-V, and the laptop fleet. We patch, monitor, and document the systems people actually use.
03
Patch cadence that respects production
Change windows you approve, rollback plans, and a written exception list for the host that cannot reboot this month. Patches are not dumped onto production without a plan.
04
Identity and Microsoft 365
Entra ID, Exchange Online, Intune, Teams, SharePoint, and licensing. We run the tenant; you keep the business.
05
Monitoring that pages a person
Servers, Microsoft 365, and the laptop fleet. Alerts go to an engineer who already knows the environment — not a ticket that waits until morning.
06
Co-managed or fully managed
Keep your admin; we take nights, overflow, and the platforms they should not be paging on. Or we are the IT department. You pick the split and we write it down.
How it works
How managed IT starts.
01
Review the environment
Users, sites, servers, the Microsoft 365 tenant, and the workstation fleet. We start from what is running.
02
Agree who does what
What your people keep and what NETRAID takes. Written down so the first ticket has a clear owner.
03
One team
Help desk, identity, and server issues go to people who already know the environment.
Why NETRAID
A help desk that already knows the users.
The same team on every ticket
30-minute first response. Your account does not reset every time the shift changes. Mid-market IT needs people who already know the users.
Co-managed, on paper
Most shops already have an admin. We do not replace them by default. We take the nights, the tenant, and the platforms that should not live in one person’s head.
Scoped to seats and sites
Monthly pricing after we walk the environment. Co-managed or fully managed — written down so the split is not a surprise in month three.
FAQ
Common questions.
How is this different from a typical MSP?
A named engineer and a 30-minute first response — not a new technician every call. Co-managed is written down. Fully managed is available.
Can we keep our internal IT person?
Yes. Co-managed is the default for shops that already have an admin. They keep strategy and the users they know. We take monitoring, after-hours, patch, and the platforms that should not live in a single employee’s head.
What about Microsoft 365 and laptops?
That is the core of the service — identity, email, endpoint policy, and the laptop fleet. Hardware maintenance is quoted separately if you need it.
How do you price it?
Monthly, scoped to seats, sites, and what you hand us. We quote after the walk — no menu of per-alert fees designed to surprise you in month three. Same-day if the environment is documented; otherwise after a short discovery.
Same-day quote
Request a managed IT quote.
Tell us the seats, sites, and systems. We return a monthly quote.
Get a monthly managed IT quote scoped to your seats and sites.
Tell us the seats and the stack and we will return a scoped quote.