Open and Track Tickets
Open a ticket in the Client Portal, by phone, or by email. Work starts when the request is received.
Client Portal
Tickets, assets, and billing in one login.
Existing customers sign in at my.netraid.net for tickets, coverage, billing, and assets. If you are not a customer, request a quote on this site.
Inside the Client Portal
What customers use the portal for.
Full-Floor Inventory
Covered and uncovered serials in one list. Import the rest of the floor at no charge and watch OEM warranty dates until you add coverage.
Warranty Dates
See what is still under manufacturer warranty, what expires in 90 days, and what is already out of OEM coverage — then request NETRAID coverage when you need it.
Contracts and SLA
24×7×2 through next-business-day. A clear yes or no on whether that machine can be ticketed today.
Invoices and Billing
Pay by check, ACH with no fee, or card. Open invoices sit next to the assets they cover.
Team Seats
Invite people with ticket, billing, or admin permissions. Training is included — ask your representative.
Track every device — even ones we do not cover yet
Import the rest of the floor at no charge. Watch OEM warranty dates, then request NETRAID coverage when you need it. Onsite spare kits (drives, RAM, power supplies, boards) can be stocked so a failed part is already in the building.