Headquarters
Americas
Headquarters in Rochester Hills, Michigan. Local engineers across the United States, Canada, Latin America, and the Caribbean. New sites stand up in days.
Service Locations
Local engineers, with coverage worldwide.
No office near you today? We stand a service location up in a few days. Headquarters is in Rochester Hills, Michigan, and the contract is the same wherever the rack is.
20 mi
Typical engineer range
184
Published locations
22+
Years in the field
30 min
First human response
Coverage map
Service and stocking locations we already publish.
The map shows cities we already publish in the United States. Search the list for any published city. If you do not see yours, coverage is still worldwide, and we stand a site up in a few days.
Pins mark published cities in the United States, including headquarters in Rochester Hills. Coverage is worldwide. A city that is not on this map is still in scope.
Where we work
Americas, EMEA, and Asia-Pacific.
Local engineers, not a depot you wait on. The same named manager whether the rack is in Michigan, Frankfurt, or Singapore.
EMEA
Europe, Middle East, and Africa
Same service levels, parts model, and named manager as every other region. Local engineers for sites across EMEA.
APAC
Asia-Pacific
Coverage for data centers across Asia-Pacific. Same contract language and 30-minute first response as the rest of the world.
A new site
Up and running in days.
01
Send the address
City and site with the asset list. We map it against engineers and parts already in range.
02
Assign a local engineer
An engineer typically within 20 miles. If the site is new to us, we stand coverage up in days — not on a quarterly plan.
03
Stage the parts
Spares nearby or on site so a failed disk is not a coast-to-coast wait. Then the same 30-minute first response as every other room.
Headquarters: Rochester Hills, MI 48309.
Michigan
Third-party hardware maintenance in Michigan.
Updated October 20, 2026
NETRAID is a third-party maintenance company headquartered in Rochester Hills, Michigan. Since 2004 it has maintained enterprise servers, storage, network, and GPU hardware as an alternative to manufacturer support, typically about 70% below an OEM renewal. Michigan sites get local engineers, usually within 20 miles.
In facilities, third-party maintenance means building upkeep. In IT, it means independent repair and replacement for data center hardware after, or instead of, the manufacturer's contract. NETRAID does the IT kind: Dell, HPE, IBM, NetApp, Cisco, Lenovo, Oracle, Pure Storage, Juniper, and more, including equipment the manufacturer no longer supports.
Headquarters is in Rochester Hills, in Oakland County. Published Michigan locations also include Grand Rapids, Romulus, Traverse City, and Marquette. If a site is not near one of those, it is still in scope. A new service location stands up in a few days, not on a quarterly plan.
Engineers live near the room and parts are staged in the region, so a failed drive is not a cross-country wait. You also get a named manager instead of a call queue. Sites outside Michigan go on the same contract with the same service levels. Managed IT, cybersecurity, backup and disaster recovery, and OS support are available when a Michigan organization wants one company on the hardware and the IT around it.
Headquarters
Detail
Rochester Hills, MI 48309
Published Michigan locations
Detail
Rochester Hills, Grand Rapids, Romulus, Traverse City, Marquette
Typical engineer distance
Detail
About 20 miles once a site is live
First response
Detail
30 minutes on production issues, 24×7×365
Hardware covered
Detail
Servers, storage, network, GPU, HCI, and tape, from current generation through EOSL
Quote turnaround
Detail
Same business day from serials or an asset export
Beyond Michigan
Detail
184 published locations, plus Canada, EMEA, and Asia-Pacific on the same contract
| Detail | |
|---|---|
| Headquarters | Rochester Hills, MI 48309 |
| Published Michigan locations | Rochester Hills, Grand Rapids, Romulus, Traverse City, Marquette |
| Typical engineer distance | About 20 miles once a site is live |
| First response | 30 minutes on production issues, 24×7×365 |
| Hardware covered | Servers, storage, network, GPU, HCI, and tape, from current generation through EOSL |
| Quote turnaround | Same business day from serials or an asset export |
| Beyond Michigan | 184 published locations, plus Canada, EMEA, and Asia-Pacific on the same contract |
FAQ
Coverage questions.
Is there a third-party hardware maintenance company based in Michigan?
Yes. NETRAID is headquartered in Rochester Hills, Michigan, and has provided independent hardware maintenance for servers, storage, and networks since 2004, typically about 70% below a manufacturer renewal.
Does NETRAID cover sites across Michigan?
Yes. Published Michigan locations include Rochester Hills, Grand Rapids, Romulus, Traverse City, and Marquette. Other Michigan sites are still in scope, and a new service location stands up in a few days.
Does NETRAID do facilities maintenance?
No. NETRAID maintains IT hardware in the rack: servers, storage, network, GPU, and tape. CRAC, UPS, and generators are out of scope unless quoted separately.
Can a Michigan company put out-of-state sites on the same contract?
Yes. Coverage is worldwide, with the same service levels, parts model, and named manager wherever the rack is.
Do you cover my city?
If it is on the map, yes — select the pin and request a quote for that site. If it is not listed, we still cover it. Send the address and we will quote how we will cover it. Engineers are typically within 20 miles once the site is live.
What if you do not have someone nearby today?
We stand a service location up in a few days, not on a quarterly expansion calendar. The quote includes how we will cover that site.
Do you cover sites outside the United States?
Yes. Coverage is worldwide. The map shows published cities in the United States so you can find a nearby pin. A city that is not on the map is still in scope. Send the city and we will quote how we will cover it.
Is the service the same worldwide?
Yes. Service levels, the parts model, and the named manager are the same wherever the rack is.
Do you dispatch for managed IT and backup too?
Onsite hardware work is the local-engineer model. Managed IT, cybersecurity, and backup are remote services with onsite dispatch when the job needs hands.
Tell us the city. We will tell you how we cover it.
Send the address with the asset list. Same-day quote when the list is documented.