Independent data center support since 2004.
We repair and replace the servers, storage, and network gear already in the rack, and we can run the IT around it. Local engineers, one contract, and coverage anywhere the equipment is installed.
Manufacturer renewals climb because the vendor wants the next purchase. The hardware in the room often still has years left. NETRAID has covered that equipment since 2004, with local engineers and parts that are already near the site.
Hardware maintenance is the core of the company: servers, storage, network, GPU, and hyperconverged systems, including gear the manufacturer has stopped supporting. When you also want the IT around that room, the same team handles managed IT, cybersecurity, backup and disaster recovery, and operating-system support.
Headquarters is in Rochester Hills, MI 48309. Engineers cover sites worldwide. Call 1-855-NETRAID, or send the asset list for a same-day quote.
NETRAID is a member of SOF RACER, the U.S. Special Operations Command consortium run on GovSignals. Membership lets us review USSOCOM requirements and submit a solution brief when the work is data center hardware or the IT around it. The federal page explains what that membership includes.
22+
Years supporting data centers
100%
Customer retention
70%
Typical savings vs OEM
20 mi
Local engineer coverage
What we do
Hardware first, and the IT around the room when you need it.
Most contracts start with the equipment already installed. The other practices are there when you want one company on the hardware and the systems that run on it.
Hardware maintenance
IT services
Getting started
How a contract starts.
You do not need a finished inventory. A serial export or a photo of the rack is enough for the first quote.
01
Send the asset list
Send serials, an export, or a photo of the rack. We map every brand in the list, including EOSL hardware the manufacturer no longer quotes.
02
Same-day multi-vendor quote
One price, mixed service levels, typically 70% below the manufacturer. We follow up the same business day.
03
Coverage starts
One contract and one team. Engineers who already know the room pick up 24×7×365.
Service locations
Worldwide coverage with local engineers.
Headquarters is in Rochester Hills, Michigan 48309. The engineer who covers a site is local to that room, not a dispatch from one country. If we do not have someone nearby yet, we stand the location up in a few days.
FAQ
Questions about NETRAID
When did NETRAID start?
NETRAID has provided independent data center support since 2004. Hardware maintenance is still the center of the company.
Where is NETRAID based?
Headquarters is in Rochester Hills, Michigan 48309. Engineers work local to the sites they cover, and that coverage is worldwide. If a location is not staffed yet, we stand one up in a few days.
Is the company only hardware maintenance?
Hardware is the contract most teams start with: servers, storage, network, GPU, and hyperconverged systems. Managed IT, cybersecurity, backup and disaster recovery, and operating-system support are part of the same company when the room needs more than a break-fix agreement.
Do you cover equipment the manufacturer has dropped?
Yes. Coverage includes current hardware, post-warranty systems, and equipment that is end-of-life or end-of-service-life. If a model is not in the catalog, send the serial and we still quote it.
How fast can we get a price?
Send the asset list and we follow up the same business day. A typical hardware quote lands about 70% below a manufacturer renewal, on one contract for every brand in the rack.
Customer satisfaction
What customers say.
NETRAID has gone above and beyond the call of duty when it comes to support in hardware replacement. NETRAID and the team provide superior technical and customer service. A+.
NETRAID is very professional and takes pride in handling service claims quickly and consistently, no matter what time of the day or night. We rely heavily on our NETRAID service and have come to thoroughly trust them.
NETRAID maintains our server room which has helped streamline our business. They also provided excellent support for our staff, minimizing our time and saving our company money. We highly recommend NETRAID.
Request a same-day quote.
Tell us the service you need. Hardware quotes typically land 70% below the manufacturer.