Independent hardware maintenance since 2004, plus managed IT, cybersecurity, and backup if you need them. Local engineers and a contract that replaces the manufacturer support agreement.
Moving off manufacturer support is a real decision. Those companies build excellent hardware — and they price renewals as if you have no other option.
You do. NETRAID is independent maintenance: local engineers, certified parts, and service levels written to the room. CFOs get a lower number. IT directors get people who already know the equipment.
Headquarters: 225 Wimpole Drive, Rochester Hills, MI 48309. Coverage in the United States, Canada, and Germany.
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Years supporting data centers
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Customer retention
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Typical savings vs OEM
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Local engineer coverage
Why teams leave the manufacturer
Manufacturer support
Priced for the next product
Renewals fund the vendor’s cycle, not the hardware you already paid for.
A contract per brand
Servers on one agreement, storage on another, the SAN on a third — each with its own renewal date.
End of service is the end
When they stop selling support, the equipment is often still in production.
A queue, then a depot
First contact is a ticket. The part ships from somewhere else.
With NETRAID
Typically 70% below that number
You pay for local engineers, parts, and the response time you actually use.
Every brand, one team
One contract, mixed service levels, one invoice for the whole rack.
Coverage past end of service
EOL and EOSL stay in scope so you postpone a refresh until the workload needs it.
Local hands, parts nearby
Engineers typically within 20 miles. First human response in 30 minutes on production.
Tickets, assets, and contracts live in the Client Portal — every manufacturer, one team.
United States, Canada, and Germany today — with rapid deployment of new service locations in days.
Coverage around the clock for production systems. An engineer picks up — not a callback queue.
End of service from the vendor is not the end of the box. Coverage past EOL and EOSL lets you postpone a refresh until the workload actually needs it.
First human response in 30 minutes or less on contracted production systems.
From 2-hour onsite to parts-only. Mix levels across systems. Change them anytime.
Depot and onsite spare pools so the part is already in the building when the disk fails.
A named support team that already knows your room, your change window, and your risk profile.
Service locations
No service location near you? We stand one up in days. Global support reach, local hands — United States headquarters, Canada, and Germany.
Headquarters
Continental US coverage with local engineers typically within 20 miles of the service location. New sites stand up in days — we do not wait on a quarterly expansion plan.
North America
Canadian sites use the same service levels, parts model, and team as US contracts. One team for shops that span the border.
Europe
European reach for teams that already standardized on NETRAID in North America — same named manager, local hands.
Customer satisfaction
NETRAID has gone above and beyond the call of duty when it comes to support in hardware replacement. NETRAID and the team provide superior technical and customer service. A+.
NETRAID is very professional and takes pride in handling service claims quickly and consistently, no matter what time of the day or night. We rely heavily on our NETRAID service and have come to thoroughly trust them.
NETRAID maintains our server room which has helped streamline our business. They also provided excellent support for our staff, minimizing our time and saving our company money. We highly recommend NETRAID.
Tell us the service you need. Hardware quotes typically land 70% below the manufacturer.