Switching third-party maintenance providers is mostly paperwork. Pull the asset list, check the current contract's end date and notice terms, get a line-by-line quote, and start the new coverage when the old term ends. NETRAID quotes the same day from an asset list or serials.
Updated October 20, 2026
Usually it is about fit, not one failed ticket. The renewal crept up. A new EOSL system is not covered and now needs a second contract. The engineer who shows up is hours away, or every call goes to someone new. Or the team wants managed IT from the same people who maintain the hardware. Any of those is a fair reason to get a second quote.
Ask every provider you are considering, including the current one, the same questions in writing. These are NETRAID's answers.
Why it matters
A gap means a second contract
NETRAID
Dell, HPE, IBM, NetApp, Cisco, Lenovo, Supermicro, Oracle, Pure Storage, Juniper, and others, including brands not on the published list. Current, post-warranty, and EOSL
Why it matters
One renewal, one number to call
NETRAID
Yes. Servers, storage, network, and GPU on one contract
Why it matters
Sets the real downtime
NETRAID
30 minutes on production issues
Why it matters
Match the cost to how critical each system is
NETRAID
Flexible, including 24×7×2 and faster. Mix levels across systems
Why it matters
Determines on-site time
NETRAID
Local, usually within about 20 miles
Why it matters
Shows how easy they are to work with
NETRAID
Same day, from an asset list or serials
Why it matters
Fewer companies to manage
NETRAID
Managed IT, cybersecurity, backup and disaster recovery, and OS support
Why it matters
The practical test of the service
NETRAID
NETRAID reports 100% customer retention
Why it matters
Ticket and asset visibility
NETRAID
Client Portal for tickets, assets, and contracts
| Question to ask | Why it matters | NETRAID |
|---|---|---|
| Which OEMs and EOSL models do you cover? | A gap means a second contract | Dell, HPE, IBM, NetApp, Cisco, Lenovo, Supermicro, Oracle, Pure Storage, Juniper, and others, including brands not on the published list. Current, post-warranty, and EOSL |
| Can every brand go on one contract? | One renewal, one number to call | Yes. Servers, storage, network, and GPU on one contract |
| What is the first-response time? | Sets the real downtime | 30 minutes on production issues |
| What service levels exist? | Match the cost to how critical each system is | Flexible, including 24×7×2 and faster. Mix levels across systems |
| Where are the engineers? | Determines on-site time | Local, usually within about 20 miles |
| How fast is a quote? | Shows how easy they are to work with | Same day, from an asset list or serials |
| Can you run IT beyond hardware? | Fewer companies to manage | Managed IT, cybersecurity, backup and disaster recovery, and OS support |
| What do customers do at renewal? | The practical test of the service | NETRAID reports 100% customer retention |
| Is there a portal? | Ticket and asset visibility | Client Portal for tickets, assets, and contracts |
Start a couple of months before the current term ends. That leaves time to read the notice and auto-renewal terms, compare quotes, and sign without rushing. The goal is for the new coverage to start the day the old coverage stops, so you are not paying for two contracts and you are not sitting uncovered.
Send whatever you already have. That might be the asset list or serial export from the current contract, or the renewal quote itself. Include the site address for each system and the service level you need on each line. NETRAID returns a same-day quote you can compare line by line with what you pay now.
Work through this before the current term ends.
FAQ
Pull the asset list and the current contract terms, get a line-by-line quote at the same service level, give notice if the contract requires it, and start the new coverage on the day the old term ends. NETRAID quotes the same day from an asset list or serials.
Multi-vendor and EOSL coverage on one contract, a fast first response, service levels you can mix, local engineers, and a quick line-by-line quote. NETRAID offers a 30-minute first response on production issues and engineers usually within about 20 miles.
Not if the dates line up. Start the new coverage on the day the current term ends so you are not paying for two contracts or going unsupported in between.
Often, yes. NETRAID covers current, post-warranty, and EOSL hardware from Dell, HPE, IBM, NetApp, Cisco, Lenovo, Supermicro, Oracle, Pure Storage, Juniper, and others, including brands not on the published list.
It is a low-effort check. Send the same asset list and compare at the same service level. NETRAID's pricing is typically about 70% below OEM renewals, and the quote comes back the same day.
Same-day quote
Serials, an export, or a photo of the rack. We return a scoped quote the same business day.
Tell us the service you need. Hardware quotes typically land 70% below the manufacturer.
