Client Portal
Tickets, assets, and contracts in one place — every manufacturer, one team.
About NETRAID
Independent data center support since 2004.
Independent hardware maintenance since 2004, plus managed IT, cybersecurity, and backup if you need them. Local engineers and a contract that replaces the manufacturer support agreement.
Moving off manufacturer support is a real decision. Those companies build excellent hardware — and they price renewals as if you have no other option.
You do. NETRAID is independent maintenance: local engineers, certified parts, and service levels written to the room. You get a lower number, and people who already know the equipment.
Headquarters: Rochester Hills, MI 48309. Worldwide coverage.
22+
Years supporting data centers
100%
Customer retention
70%
Typical savings vs OEM
20 mi
Local engineer coverage
Why teams leave the manufacturer
What you get instead of an OEM contract.
| Topic | Manufacturer | NETRAID |
|---|---|---|
| Price | Renewals are priced around the next product, not the hardware you already paid for. | Hardware maintenance is typically 70% below a manufacturer renewal. |
| Contract | Each brand is a separate agreement, with its own renewal date. | One contract covers the servers, storage, and network in the rack. |
| After end of service | When they stop selling support, the equipment is often still in production. | We keep covering EOL and EOSL hardware until you choose to refresh. |
| First response | First contact is a ticket. The part often ships from a depot somewhere else. | A person responds in 30 minutes on production systems. |
| Parts and people | The engineer and the spare are rarely already near the site. | Local engineers and parts are typically within 20 miles of the room. |
Agentic
Ask Agentic
Serial numbers, coverage, and ticket status in plain language.
Global support reach
Worldwide coverage with local engineers. New service locations stand up in days.
24×7×365
Coverage around the clock for production systems. An engineer picks up — not a callback queue.
Keep the hardware longer
When the manufacturer ends service, the hardware is often still doing the job. Coverage past EOL and EOSL lets you postpone a refresh until the workload actually needs it.
30-minute response
First human response in 30 minutes or less on contracted production systems.
Custom SLAs
From 2-hour onsite to parts-only. Mix levels across systems. Change them anytime.
Local and onsite spares
Depot and onsite spare pools so the part is already in the building when the disk fails.
Dedicated manager
A named support team that already knows your room, your change window, and your risk profile.
Service locations
Worldwide coverage with local engineers.
No service location near you? We stand one up in a few days. Headquarters is in Rochester Hills, Michigan, with local engineers wherever the rack is.
Headquarters
Americas
Headquarters in Rochester Hills, Michigan. Local engineers across the United States, Canada, Latin America, and the Caribbean. New sites stand up in days.
EMEA
Europe, Middle East, and Africa
Same service levels, parts model, and named manager as every other region. Local engineers for sites across EMEA.
APAC
Asia-Pacific
Coverage for data centers across Asia-Pacific. Same contract language and 30-minute first response as the rest of the world.
Customer satisfaction
What customers say.
NETRAID has gone above and beyond the call of duty when it comes to support in hardware replacement. NETRAID and the team provide superior technical and customer service. A+.
NETRAID is very professional and takes pride in handling service claims quickly and consistently, no matter what time of the day or night. We rely heavily on our NETRAID service and have come to thoroughly trust them.
NETRAID maintains our server room which has helped streamline our business. They also provided excellent support for our staff, minimizing our time and saving our company money. We highly recommend NETRAID.
Request a same-day quote.
Tell us the service you need. Hardware quotes typically land 70% below the manufacturer.