| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | |
|---|---|---|---|---|---|
| Coverage | 24x7x2 | 24x7x4 | 9x5x4 | 9x5xNBD | 9x5 Parts Only |
| Online Portal | YES | YES | YES | YES | YES |
| Onsite Spare Parts | YES | YES | NO | NO | NO |
| Remote Monitoring | Optional | Optional | Optional | Optional | Not Available |
| Remote Troubleshooting | YES | YES | YES | YES | Not Available |
| Asset Tracking | YES | YES | YES | YES | YES |
| Defective Media Retention (DMR) | Optional | Optional | Optional | Optional | Optional |
| OS Support | Available | Available | Available | Available | Not Available |
| Phone Support | 24x7x365 | 24x7x365 | 8AM-5PM M-F | 8AM-5PM M-F | 8AM-5PM M-F |
| Onsite Support | 2 Hour Response | 4 Hour Response | 4 Hour Response | Next Business Day | Not Available |
| Parts Replacement | Same Day | Same Day | Same Day | Next Business Day | 1-3 Business Days |
| Quote | Quote | Quote | Quote | Quote |
OPTION
Online Portal
Onsite Spare Parts
Remote Monitoring
Remote Troubleshooting
Asset Tracking
Defective Media Retention (DMR)
OS Support
Phone Support
Onsite Support
Parts Replacement
Customized Support
We realize data center hardware maintenance isn’t one size fits all. Extend the life of your equipment by choosing from our various maintenance service level agreements. Let us craft a support solution to help you meet your specific goals and objectives from onsite or parts only support to operating system support.
NETRAID T&M Services
What happens when something breaks and your equipment isn’t currently covered by an NETRAID service contract? Don’t worry—we can still help. With our hourly technical consulting services, we can get you up and running again.
Unrestricted access to expert engineers trained across many hardware manufacturers. Our customers matter to us and our unparalleled commitment to customer service reflects in all the work we do.